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Privacy Policy for Culinary Nook
At Culinary Nook (“we,” “us,” or “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, and share information when you interact with our website, mobile applications, and other online services (collectively, the “Services”). It also describes how we handle data from your interactions with us on social media or other online platforms.
We may update this Privacy Policy periodically to reflect changes in our practices. When updates occur, we will revise the “last updated” date at the top of this page, and in some cases, provide additional notices, such as posting a statement on our website or sending you an email. We recommend reviewing this policy regularly to stay informed about how your information is handled.
Information We Collect
When you create an account with Culinary Nook, we collect essential personal details, including your name, email address, mailing address, phone number, and password. In addition to this, we may ask for profile-related information such as your date of birth, gender, location, and preferred language. This data is used to enhance your experience with our Services and to ensure smooth, personalized interactions.
For transactions, we rely on third-party payment processors (such as Klarna) to securely manage your payments. These processors collect necessary information, including credit or debit card numbers, security codes, and expiration dates. Culinary Nook itself does not have access to your full payment information. Instead, payment details are processed according to the privacy policies of these third-party services, which we recommend reviewing.
If your transactions involve tax-related matters, we may collect and verify tax information such as your social security number, VAT registration number, or entity identification number. This information is necessary for complying with relevant tax regulations and is handled securely.
We retain records of your interactions with us, whether through email, text messages, service call logs, or chats on our website. This may also include instant messages and conversations conducted via social media platforms. These records help us deliver better customer service and improve our offerings based on the feedback and inquiries we receive.
If you choose to contribute content on our website, such as product reviews, forum posts, or survey responses, we store and use that information to improve the user experience. You may also upload images or other media to our platform, and we may display these as part of product testimonials or other promotional content.
Information Automatically Collected
We also gather certain types of information automatically to better understand how you interact with our Services and to improve your experience. This data is collected through technologies such as cookies and includes:
We track the products and services you interact with, including items you purchase, add to your shopping cart, or save for later. This information is used to tailor product recommendations, provide personalized promotions, and improve the overall shopping experience.
When you access our Services, we automatically collect data such as your IP address, the date and time of your access, and details about your device, including hardware and software specifications. We also collect browsing information such as the pages you view, the products you click on, and any errors or crashes that occur. This helps us monitor the performance of our website and apps, troubleshoot technical issues, and analyze user trends.
We may collect geolocation data based on your IP address, browser information, or cell phone GPS data. This information allows us to offer location-based services, such as recommending nearby stores or tailoring content to your geographic area.
If you choose to sign in to our Services using third-party accounts like Google, Facebook, Instagram, or Twitter, we receive information from those platforms.
How We Use Personal Information
We collect and use personal information for various purposes. Below are the key ways we handle your information:
We use personal information to operate, maintain, and enhance our products and services. This includes allowing you to create an account, make purchases, process payments, and deliver your orders. We also send you order confirmations, invoices, surveys, and updates like coupons or product recalls, and we handle returns through this information.
We use your information to improve and protect our services. This involves personalizing your experience based on your interests, sending technical notifications and support messages, and ensuring user safety by detecting and preventing fraudulent or harmful activities. We also monitor and analyze how you use our services to identify and fix any errors.
Personal information may be used to support our business goals, such as improving our services and training employees. We often anonymize the data to ensure that individual details are removed, and we may share this anonymized data with third parties for lawful purposes, such as improving services or promoting our business.
We, along with third-party partners like Google, use personal information to deliver targeted advertising based on your interests. This is known as interest-based advertising, where cookies and similar technologies track your online interactions. We may also send direct marketing content such as coupons or promotions, and you can opt out of marketing messages whenever you’d like.
We use your information to comply with legal obligations and protect ourselves and others. This includes defending against legal claims, reviewing internal processes for compliance, and enforcing terms of use. We also prevent, investigate, and deter fraudulent or illegal activities, including identity theft and cyberattacks. In some cases, we may need to respond to subpoenas or legal requests from public authorities.
How We Use Your Information
We use your personal information for the following purposes:
We utilize your personal information to operate, maintain, and enhance our Services effectively. This includes processing orders, managing customer accounts, handling payment transactions, and providing customer support. We also communicate with you about order confirmations, shipping updates, and any issues that may arise, ensuring you have a seamless experience.
We modify your experience by analyzing your preferences, past purchases, and interactions with our Services. This allows us to provide customized recommendations, such as suggesting products you may like or offering content that matches your interests. Our goal is to create a more engaging and relevant user experience that keeps you coming back.
We prioritize the security of your information by implementing measures to detect, prevent, and address potential fraud or unauthorized access. We also enforce our policies to create a safe online environment for our users. Additionally, we comply with legal obligations, such as reporting requirements and maintaining records of transactions, to ensure transparency and accountability.
With your consent, we may use your personal information to send you promotional communications, including newsletters, special offers, and updates about our products and Services. We also engage in interest-based advertising, collaborating with third-party advertisers to deliver relevant ads tailored to your browsing behavior and preferences, maximizing the chances of presenting you with products you’ll love.
Customer Support and Communication
We use your personal information to provide effective customer support. This includes responding to inquiries, addressing concerns, and resolving any issues you may encounter while using our Services. By keeping a record of your interactions, we can improve our support processes and ensure a more personalized experience for you.
Feedback and Improvement
We may collect feedback from you regarding your experience with our Services. This feedback is invaluable for understanding your needs and preferences, allowing us to make informed decisions about future enhancements. Your insights help shape our offerings and drive our commitment to continuously improve our Services to better meet your expectations.
Children’s Privacy
We comply with Article 8 of the GDPR and do not target children under 13. If you believe we have information about your child, please contact us immediately.
Your Privacy Rights and Choices
If you have a Culinary Nook account, you can log in to view and update your account details. You can also request account deletion; please note that this will result in loss of access to your account.
You can unsubscribe from our marketing messages at any time by updating your preferences or clicking the “unsubscribe” link in our emails. Please allow up to 48 hours for your request to be processed, though administrative communications will still be sent.
You have the option to refuse to have your data sold or processed for targeted advertising. This helps restrict your exposure to interest-based advertising.
Just select to unsubscribe when you receive such notifications to stop receiving them from us. We could continue to send you account-related, non-promotional emails.
We may send push notifications to your mobile device with your permission. You can go into the settings on your smartphone and turn off these notifications at any moment.
You can ask for your personal information to be accessed, corrected, or deleted depending on where you are. Reach us at [phone number] or [email] to accomplish this. Authorized agents are required to provide written authority, and we may verify your identification before completing your request.
You can file a complaint by getting in touch with us by phone or email if you’re unhappy with how we handled your request.
Notice of Financial Incentives
We offer discounts and coupons to strengthen our bonds with both present and potential Culinarynook customers, giving them more access to goods at reduced costs. You are free to choose whether or not to participate; it is entirely voluntary. When participating in these initiatives, some customers might divulge private information, including email addresses. In most cases, the advantages obtained are equal to the value of the data gathered. Contact us at [email] for further information.
Contact Us
If you have any questions about this Privacy Policy, please contact us at (email).
Cookie Policy
What are Cookies & Similar Technologies?
Cookies are small text files stored on your device by websites. They help websites remember your preferences, track your activity, and support online advertising.
Local storage (like HTML5) stores larger amounts of data on your device, including app-specific data, for use beyond just the browser.
Web beacons, or pixel tags, track whether you’ve visited a page, opened an email, or clicked on certain content.
All of these are commonly referred to as “cookies.”
How Do We Use Cookies?
We collect details like your device’s operating system, model, browser type, screen resolution, IP address, location (city/state), and network info (WiFi, LTE, etc.).
We track your interaction with our site, such as pages viewed, time spent, navigation paths, and responses to our emails or links.
Cookie Types & Descriptions
These cookies are essential for basic site functions like navigation, shopping cart access, and site security.
These cookies remember your preferences, such as recently viewed items, to personalize your experience and speed up searches.
These cookies help analyze user behavior and improve the site. Google Analytics is used to track trends without revealing individual identities.
These cookies ensure ads on partner sites are tailored to your interests by tracking your browsing habits.
Web beacons in emails help us track engagement, such as opens and link clicks, to improve email marketing. You can choose plain text emails to avoid web beacons.
How Can You Control the Use of Cookies?
You may encounter cookie consent banners while using our Services. Non-essential cookies will only be placed with your explicit consent, which you can revoke at any time by using the Cookie Settings link found in the footer of our site. For more information on the cookies, we use and how to opt out, visit our “Your Privacy Rights and Choices” section.
To limit online tracking, you can manage cookies through your browser settings, use privacy-focused browsers or plug-ins, or adjust Ad ID settings on mobile devices. Additionally, you can use opt-out tools from industry bodies like the Digital Advertising Alliance and Network Advertising Initiative, or platform-specific options such as those offered by Google, LinkedIn, and Twitter. Please note that these opt-out mechanisms apply only to the specific browser or device used. Our site does not currently support Do Not Track (DNT) requests.
Advertising Cookie Providers
Google (Advertising Services)
We use Google’s ad platforms, like AdWords, to personalize ads, track conversions, and optimize campaigns. Data is collected via web beacons and is managed according to Google’s privacy guidelines. You can manage your ad preferences through their settings.
Bing (Microsoft) and Pinterest
Bing and Pinterest track ad performance and personalize content through web beacons. More information about their data practices can be found on their websites.
Facebook and Web gains
Facebook Pixel helps us tailor ads and track conversions. We also use Custom Audience for targeted ads based on hashed personal data. You can learn more about Facebook’s data use on their website. Web gains track non-personal data for affiliate marketing, and you can find details on their site.
Trade tracker
Trade tracker gathers personal data, like IP addresses, to personalize ads and analyze user behavior. You can find out more about their data practices on their website.
Other Third-Party Cookie Providers
Other cookies (e.g., Live Chat, Safe Opt) help with analytics, optimize your experience, and support social media interactions. Data use is outlined in their respective guidelines.
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